Our events are very popular and are usually booked up well in advance. We try to have the maximum number of guests for every event as this gives a good ambience to the whole night. If we get cancellations close to the date of the event it is sometimes difficult to re-book the cancelled places and the evening can end up short of people, which can spoil the enjoyment for others. We do our best to avoid this hence our policy:
All bookings made are non-refundable, you are however free to send somebody in your place. Up to 7 days before your event date you can transfer to an alternative date (depending on availability) providing we are able to re-book your place. There will be a £5* fee per person for transferring a booking. Unfortunately if you cancel within 7 days of the event we are unable to offer a transfer, however we would encourage you to send someone in your place. There are no exceptions to this policy.
We reserve the right to cancel any event at any time. In this instance, we will do our best to contact you at the earliest opportunity to let you know and you will be offered the choice of an appropriate alternative.
Hot Tub Cinema tickets are comprised of two purchases – £10* covers the film screening, and the remaining amount covers your hot tub experience. Tickets solely for the film screening are available upon request.
Right to use likeness: Photographs and videos are often taken at our events; we reserve the right to use pictures and videos taken at our events for promotional purposes. Your picture may be taken and used as such. If you would like us to avoid including you in these photos/videos, please inform a member of staff on the night and/or email us at firstname.lastname@example.org.
*For European shows replace £ with €